Our web store returns policy means that if you are not fully satisfied with the goods you have received, you can return them to us within 14 days of receipt. Please provide proof of purchase. The goods must be in their original, sealed, undamaged packaging. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.
Please note: We will refund the price of the item to the purchaser of the product once it is received by us. Refunds can only be made to the original card of purchase
We are not able to refund or exchange items that appear to have been used, open, or that are not in their original condition.
How to return your items
Please ensure all returned items are well packaged, so they do not become damaged in the post. Please make sure all return packages are sent with a tracking, insured service, as we cannot take responsibility for any items lost or damaged during the return process. The above information relates only to returns of goods purchased through the collagem.co.uk website.
You must inform us of your decision to cancel your Order by a clear statement prior to the end of the 14 day cancellation period. You may inform us by any of the methods below:
Phone +44 (0) 0203 866 1194 (Monday to Friday 10am – 5pm)
Refunds may take up to 10 days to show on your account.